SFEDI Awards provides a registration and certification system named Registr8 that is available through a web based portal. On successful completion of the centre approval process or the addition of satellite centres, the nominated users will automatically be allocated both a username and password to allow for use of the system.
It is important that registrations are completed accurately on the system. If any of the learner information, including the unit or qualification registered for, is incorrectly provided or input incorrectly by the centre it may result in the learner having to be re-registered. This will incur an administration charge. These costs are detailed in the SFEDI Awards Product and Price documentation.
Any amendments to learner data must be carried out by SFEDI Awards and not the centre. Any changes made by a centre are not recognised by SFEDI Awards through our reporting process.
On the entering of a learner onto the Registr8 system and the allocation of a qualification or unit of a qualification by the centre, this will confirm that the centre is registering an individual and so will be liable for the relevant fee for the qualification or unit of a qualification.
The registration fee is non-refundable and if the learner is later withdrawn from the course this will incur a further administration fee paid for by the centre.
SFEDI Awards will not invoice directly to a learner and so all monies owed to SFEDI Awards are the responsibility of the centre. If your organisation requires the use of a Purchase Order Number please ensure that you forward this to the SFEDI Awards Finance Department by email at firstname.lastname@example.org.
SFEDI Awards operates a four week rule where learners must be registered for the qualification or unit of a qualification within four weeks of commencing the programme of study. Although there is no minimum timeframe from registration to certification, SFEDI Awards will continually monitor centres to ensure that appropriate timeframes are applied as per the requirements of the qualification.
Where a centre has not registered a learner and applies for certification, the centre must complete the Late Registration form and submit this to SFEDI Awards. This form will require the centre to disclose details of the learner, reasons for non-registration and the actions proposed by the centre to ensure the situation does not reoccur.
Late registrations for qualifications or unit of a qualification will be monitored through the ongoing External Quality Assurance of the centre and may impact on the approval status of the centre if it is seen to be disadvantaging a learner or bringing the integrity of the delivery of a qualification into question.
When a learner has completed their qualification and both the assessment and internal quality assurance processes have been completed, the centre should use the Registr8 system in order to claim for certification.
The centre must have a robust system in place that ensures that certification is claimed validly and once signed off by an appropriate person, in this instance by the authorised Internal Quality Assurer or External Quality Assurer where Direct Claims Status is not held.
If the centre does not hold Direct Claims Status (DCS) then SFEDI Awards should be notified to arrange for an External Quality Assurance visit to take place where one has not already been diarised. Where a centre does hold Direct Claims Status (DCS) then certificates will be posted to the centre for distribution to learners.
Please be aware that certificates claimed prior to the completion of a qualification or unit of a qualification and the assessment and quality assurance processes will result in an immediate increase of the centres risk rating.
If certificates are claimed in error or where SFEDI Awards notifies a centre of a rejection of certification during an External Quality Assurance visit then it is the responsibility of the centre to return the certificate(s) to SFEDI Awards where they will be made null and void. Certificates can be reclaimed once the appropriate actions notified to the centre have been completed. Additional charges will be made to the centre for administration processes.
Where a centre has been awarded Direct Claims Status (DCS) for a qualification it has been deemed to have demonstrated both consistency and quality in the delivery, assessment and internal quality assurance of qualification delivery. Direct Claims Status (DCS) is awarded on a qualification basis and so it may be the case where a centre holds DCS for certain qualifications but not for others, this is not uncommon.
In order for a centre to be considered for Direct Claims Status (DCS) it must demonstrate that it has:
- An Internal Quality Assurer with appropriate knowledge and skills and has demonstrated good practice
- An Internal Quality Assurance policy which is being effectively implemented and covers all aspects of Internal Quality Assurance
- Delivered the qualification(s) across multiple cohort(s) of individual(s) and has demonstrated consistency and quality within both assessment and quality assurance
- A centre has received a risk rating of no higher than Green
Direct Claims Status (DCS) can both be awarded and withdrawn from a centre for a qualification(s) and it is the right of SFEDI Awards to withdraw Direct Claims Status (DCS) where it is felt necessary to ensure the integrity of the delivery, assessment and quality assurance of a qualification by a centre.
SFEDI Awards will supply replacement certificates where learners have:
- Lost their original
- Changed their name
- There are errors on the original
Where possible the original certificate must be returned to SFEDI Awards with the application and payment made prior to a replacement certificate being issued.
Where individuals wish to apply for a certificate replacement they should complete the Replacement Certificate Application form.